Our Commitment to Your Privacy
This privacy policy outlines how nBalance utilizes and safeguards any information you provide when using our website. nBalance is dedicated to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. nBalance may update this policy periodically by changing this page. It is advisable to check this page regularly to ensure that you are satisfied with any changes.
Purpose of Processing and Legal Basis
To fulfill our contractual and customer obligations, nBalance requires the collection of certain personally identifiable information. The primary legal basis for processing such information is your consent. We retain records of the consent you have given to process your data. Where consent is not applicable, we may process your information because we have a legitimate interest in doing so, such as for direct marketing, lawful processing, or employment-related requirements.
Information We May Collect and Its Usage
We may collect and process the following data about you:
- Information provided through forms on our website: This includes data collected when you view our online demo or download our free trial.
- Name, address, and postal code:Necessary for shipping orders to you.
- Email address:Used to contact you for inquiries, order confirmations, informational messages, and promotional offers
- Telephone numbers:Essential for addressing issues or verifying order details promptly.
- Details of your website visits: Including the resources you access.
- Correspondence records:If you contact us, we may keep a record of that communication
- Survey participation:We may ask you to complete surveys for product and service improvement. Participation is voluntary.
Your information will never be shared with third parties unless legally required.
Personal Data and Security
nBalance may need to transfer customer-provided personal information to third parties to meet contractual obligations. These include:
- Data Centers
- Fulfillment Services
- Fulfillment Services
- Payment Processors
All information you provide is stored securely on our servers. Any payment transactions are encrypted using SSL technology. Your information will not be disclosed to third parties for marketing purposes.
Retention Period
nBalance retains all customer information for five years after the last interaction. If there is no interaction within five years, your information will be deleted and disposed of securely.
Rights of Data Subjects
As an individual whose data nBalance processes, you have the right to withdraw consent at any time by contacting us at support@gt-emea.com. You also have the right to file a complaint with the appropriate regulatory authority if you believe we have not handled your information in compliance with legal and regulatory standards. You have the right to request access to your data to see what information we hold about you. We aim to respond to such requests within 72 working hours. Requests can be made via support@gt-emea.com.
IP Addresses
We may collect information about your computer, including IP address, geographic location (if allowed by your browser), operating system, and browser type for system administration purposes. This is statistical data about our users' browsing actions and patterns.
Cookies Usage
Cookies are small data files placed on your computer when you visit websites. Learn more about cookies at www.allaboutcookies.org.
We use cookies to:
- Remember your visit: To track your browsing patterns and build a profile of website usage.
- Optimize website performance:To ensure efficient operation.
Most browsers allow you to disable cookies. Refer to your browser’s "help" menu for instructions. Disabling cookies may limit website functionality and performance.
Marketing Communications
We send regular emails to keep you informed about the latest news and offers from nBalance. You can unsubscribe from these emails anytime by clicking the unsubscribe link in the email footer. Note that even if you unsubscribe from promotional emails, we may still need to contact you regarding your account or purchases.
GDPR Compliance
The EU General Data Protection Regulation (GDPR) provides EU residents with greater control over their personal data. nBalance complies with GDPR requirements to protect your data.
Preparation for GDPR
We have reviewed and updated our internal processes, procedures, data systems, and documentation to ensure GDPR compliance. Our GDPR principles include:
- Fair and lawful data processing
- Data processing for specified and lawful purposes
- Accurate and up-to-date data processing
- Data retention limited to the necessary duration
- Data processing with individual consent and rights
- Secure data handling
- No data transfer outside the EEA without adequate protection
GDPR Activities
- Policy and procedure updates:Ensuring GDPR compliance.
- Contract reviews:Ensuring customer and supplier contracts meet GDPR requirements.
- Website and marketing updates:Assuring customers of GDPR-compliant treatment.
- Maintaining information security accreditations:
GDPR Summary
Protecting our customers' data and maintaining their trust is crucial. We will process data in line with our Terms and Conditions and Privacy Policy, setting high standards for data protection.
Changes to Our Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Significant changes in handling your information or policy updates will be communicated via our websites or email, allowing you to review the changes. To alter your privacy settings or opt out, email us at support@gt-emea.com
Contact Us
Questions, comments, and requests regarding this privacy policy are welcome and should be sent to support@gt-emea.com.
Deployed globally with extensive experience
With over 20 years of experience in load balancing solutions, nBalance has encountered and solved a vast array of challenges. Trust us to meet your business needs with expertise and reliability.