nBalance

Our Commitment to Your Privacy

This privacy policy outlines how nBalance utilizes and safeguards any information you provide when using our website. nBalance is dedicated to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Purpose of Processing

To fulfill our contractual and customer obligations, nBalance requires the collection of certain personally identifiable information. The primary legal basis for processing such information is your consent. Where consent is not applicable, we may process your information because we have a legitimate interest in doing so.

Information We May Collect:

Forms: Data from online demos or free trial downloads.
Contact Details: Name, address, postal code (for shipping), email address, and telephone numbers.
Visit Details: Information about your visits to our site and resources accessed.
Correspondence: Records of communications if you contact us.
Surveys: Voluntary participation in product improvement surveys.

Your information will never be shared with third parties for marketing purposes unless legally required.

Personal Data and Security

nBalance may need to transfer customer-provided personal information to trusted third parties to meet contractual obligations. These include:

Data Centers
Fulfillment Services
Payment Processors

All information you provide is stored securely on our servers. Any payment transactions are encrypted using SSL technology.

Retention Period

nBalance retains all customer information for five years after the last interaction. If there is no interaction within five years, your information will be deleted and disposed of securely.

Rights of Data Subjects

You have the right to withdraw consent at any time, file a complaint with regulatory authorities, and request access to your data. We aim to respond to access requests within 72 working hours.

IP Addresses & Cookies

We may collect information about your computer, including IP address, operating system, and browser type for system administration. We use cookies to remember your visit and optimize performance.

Marketing Communications

You can unsubscribe from our emails anytime by clicking the unsubscribe link in the email footer. Note that transactional emails regarding purchases may still be sent.

GDPR Compliance

The EU General Data Protection Regulation (GDPR) provides EU residents with greater control over their personal data. nBalance complies with GDPR requirements.

Our Principles

Fair and lawful data processing.
Accurate and up-to-date processing.
Data retention limited to necessary duration.
Secure data handling.
No data transfer outside the EEA without adequate protection.

Changes to Policy

We reserve the right to update this Privacy Policy. Significant changes will be communicated via our websites or email.

Contact Us

Questions, comments, and requests regarding this privacy policy are welcome and should be sent to support@gt-emea.com.